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Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • 8 days ago

    Speedy efficient service

  • 19 days ago

    Struggling over lockdown to pay outstanding balance. Paid about a £1000. Owed you £2200 ish.You Kept phoning virtually every day. When money came into the business Paid in full. Wanted to order crates. You would not let me put any on account. Sent a lengthy Email to me which was insulting. Told to order off website. Told you I had a large contract with University of Sheffield for crates. Ordered some off website. Totally no understanding of our business on lockdown over three months and then it takes another three months to be paid by commercial customers. My business is owed £54000 by another well know removal company from February and I still have not been paid. I am more patient than Your company. I have just had an order for 15 cages to be rented for 10 weeks and another 250 crates to the University this Thursday. There will be crates ordered every week thereafter for five weeks. I hope these comments are made public on a review platform and I will not be recommending You to the large number of removal companies I am associated with.

  • 19 days ago

    It’s the first time I have bought something with them. Good service!!!

  • 26 days ago

    Not all of my products arrived. I was missing almost £20 of product and having been charged £30 for delivery this was ridiculous, especially when my total order only came to £95 excl VAT.

  • 2 months ago

    Great customer service support when I emailed in to find out what time my delivery would arrive. The crates arrived within the time slot advised, and the correct amount was delivered. I have recommended PHS Teacrates to anyone moving accommodation, they are reliable and have sturdy boxes so nothing will get demaged during the move

  • 2 months ago

    Super helpful team the Manchester depot so helpful and friendly. Web chat with Jack was also super helpful and friendly 10% off which was appreciated when moving home is costly already!

  • 3 months ago


  • 3 months ago

    Punctual and courteous service.

  • 4 months ago

    very prompt response, was recommended to use by a colleague

  • 4 months ago

    Really good service; friendly, reliable and efficient. Good value for money too

  • 5 months ago

    The service was excellent. The crates arrived on time and were collected on time. I would definitely hire crates from PHS again.

  • 7 months ago

    Man who provided me with the cardboard boxes was really nice

  • 8 months ago

    I would warn friends to check the delivery charges before they decided whether to order.

  • 8 months ago

    Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!

  • 8 months ago

    Good value

  • 8 months ago

    Great service - We moved a 1-BR flat and required 20 reg. sized crates plus 3 long crates. Quick response-time from the team and someone always picked up the phone on the customer service line. Smooth delivery and collection of crates, though if you're not available 8-5 M-F, it's a bit of a pain to organize. A weekend service would make this eco-service even more suitable for home moves .Be aware there is a 45GBP delivery/collection charge. Overall, an excellent option for moves!

  • 8 months ago

    Very simple online quick and easy and all sorted.

  • 8 months ago

    Easy booking and collection (very friendly & helpful chap in the Manchester depot when we picked them up). Only minor niggle was that not all the crates were as clean as we would have liked.

  • 9 months ago

    Great service, prompt delivery and pick up. Would use again

  • 9 months ago

    Easy to order. Great efficient service.

Happiness Factor

Satisfaction Ratings

  • "Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!"

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move