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Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • 9 days ago

    A far better idea to pack all your household items in than using flimsy cardboard boxes when moving house. Would certainly be my first choice of packing anything next time,plus the sturdiness of the crate gives your goods an added protection from damage .

  • 22 days ago

    Superb service at right price.

  • 26 days ago

    I used teacrate for moving home and it was the best decision. Sturdy, spacious crates that can be stacked up as you go along, with different sizes, no waste, great delivery and collection timing... It adds a few quid to your moving budget but, in the grand scheme of things, the benefits offset the cost by quite some margin. Also, their customer care is superb and they helped me fix some issues with the online payment. A happy customer.

  • 2 months ago

    Good service The crates needed cleaning, and with the price of the service (£120 for delivery and collection) I would appreciate if the crates were squeaky clean (especially during a pandemic). To me, the advantages of crates are: convenience in the delivery, saving time for creating the boxes, and environmental. Bit if I need to spend five minutes to clean each crate, then the second advantage is lost

  • 2 months ago

    Very smooth collection, crates are great. Was a bit slow on the return - probs Covid related (hanging on the phone for ages)

  • 2 months ago

    Boxes are great but the delivery was a bit extortionate.

  • 2 months ago

    Driver helpful & polite

  • 3 months ago

    The guys at Livingston were great. Helped me load the crates into the car and when I was returning them, they were really good despite not being informed by Head Office the crates were coming back early.

  • 3 months ago

    We saved a fortune on our move by using teacrate. As a family of four the 60 crates was spot on, although initially we thought we’d never fill them - so wrong. The extras like the cardboard wardrobes and hanger device were incredibly useful. The bubble wrap is ridiculously generous and we had a ton left over despite wrapping everything in it. Very happy and great service.

  • 4 months ago

    Very handy for house move. Good value for money and good customer service.

  • 4 months ago

    Staff at the Avonmouth depot were extremely helpful.

  • 4 months ago

    Excellent service both with drop off and collection of the crates.

  • 6 months ago

    Great! Perfect for moving house...

  • 6 months ago

    Delighted with the service we are receiving from the Livingston depot and dave the area manager. Nothing is a problem and we look forward to dealing with you for many years to come. Kind regards Neil foulkes Director Njfvanman

  • 6 months ago

    Convenient location, prompt service and very helpful staff

  • 6 months ago

    Speedy efficient service

  • 7 months ago

    Struggling over lockdown to pay outstanding balance. Paid about a £1000. Owed you £2200 ish.You Kept phoning virtually every day. When money came into the business Paid in full. Wanted to order crates. You would not let me put any on account. Sent a lengthy Email to me which was insulting. Told to order off website. Told you I had a large contract with University of Sheffield for crates. Ordered some off website. Totally no understanding of our business on lockdown over three months and then it takes another three months to be paid by commercial customers. My business is owed £54000 by another well know removal company from February and I still have not been paid. I am more patient than Your company. I have just had an order for 15 cages to be rented for 10 weeks and another 250 crates to the University this Thursday. There will be crates ordered every week thereafter for five weeks. I hope these comments are made public on a review platform and I will not be recommending You to the large number of removal companies I am associated with.

  • 7 months ago

    It’s the first time I have bought something with them. Good service!!!

  • 7 months ago

    Not all of my products arrived. I was missing almost £20 of product and having been charged £30 for delivery this was ridiculous, especially when my total order only came to £95 excl VAT.

  • 7 months ago

    Great customer service support when I emailed in to find out what time my delivery would arrive. The crates arrived within the time slot advised, and the correct amount was delivered. I have recommended PHS Teacrates to anyone moving accommodation, they are reliable and have sturdy boxes so nothing will get demaged during the move

Happiness Factor

Satisfaction Ratings

  • "Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!"

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move